Non-Technical Support and Content Executive – ENG

Job Description

4takeaway.com is an innovative online ordering system that aims to revolutionize the ordering of food, beverages, and other products from the local area. Our vision is to make the ordering process as simple and convenient as possible for customers, regardless of their location or lifestyle. Whether it’s magazines from the kiosk, medicines from the pharmacy, pizza from the pizzeria, or beverages from the beverage store – we make it possible.

Responsibilities:
● Provide exceptional non-technical support to customers, assisting them with inquiries,
orders, and general information.
● Handle incoming inquiries through various communication channels, including phone,
email, and chat.
● Understand customers‘ needs and ensure they receive prompt and accurate assistance.
● Resolve customer complaints or issues in a professional and courteous manner.
● Collaborate with cross-functional teams to address customer concerns and provide
appropriate solutions.
● Maintain a strong knowledge of company products, services, and policies to effectively
assist customers.
● Document customer interactions and inquiries accurately in the system.

Requirements:
● Previous experience in customer service or non-technical support roles.
● Excellent communication skills, both written and verbal.
● Ability to write contents for websites & mobile application
● Strong problem-solving abilities and a proactive approach to resolving customer inquiries.
● Patience, empathy, and a customer-focused mindset.
● Ability to multitask and manage time effectively in a fast-paced environment.
● Detail-oriented with a high level of accuracy in documenting customer interactions.
● Willingness to learn and adapt to new processes and technologies.
● Positive attitude and a strong desire to ensure customer satisfaction.